Privacy Policy for PokieSurf Casino

1. Introduction

This Privacy Policy explains how PokieSurf (“Company”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal data when you visit or use our website (pokiesurf3.com) and any related services (collectively, the “Service”).

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

If you do not agree with this Privacy Policy, you should not use our Service.

2. Scope and Legal Basis

This Privacy Policy applies to:

• Visitors to our website.
• Registered players who create an account and use our casino services.
• Individuals who contact us via email, live chat, or forms.

Our legal bases for processing include:

• Performance of a contract (providing gaming services).
• Compliance with legal obligations (AML, KYC, responsible gambling).
• Legitimate interests (fraud prevention, service improvement, security).
• Your consent (for marketing and non-essential cookies).

3. Types of Data We Collect

We may collect and process the following categories of personal data:

1. Identification and contact data
   • Full name
   • Date of birth and age verification data
   • Residential address
   • Email address
   • Phone number
2. Account and gameplay data
   • Username and password (hashed)
   • Account registration details
   • Game preferences, bets, wins/losses, bonus usage
   • Loyalty/VIP status and history
3. Financial and transaction data
   • Deposits, withdrawals, bonus credits
   • Payment method details (e.g., partial card data, wallet ID), processed via secure payment providers
   • Currency and transaction history, chargeback data
4. KYC/AML data
   • Copies of identity documents (passport, national ID, driving licence)
   • Proof of address (utility bills, bank statements)
   • Source-of-funds or source-of-wealth information if required by law
5. Technical and usage data
   • IP address and approximate location
   • Device identifiers, browser type, operating system
   • Log data (pages visited, time spent, clicks, referral URLs)
   • Cookies and similar tracking technologies (see Section 9).
6. Communication data
   • Emails, live chat transcripts, support tickets
   • Complaints, responsible gambling contacts, exclusion requests
7. Marketing and preference data
   • Newsletter and promotional opt-ins/opt-outs
   • Preferences for channels (email, SMS, push, phone)
   • Campaign interactions (opens, clicks, conversions)

4. How We Use Your Data

We use your personal data for the following purposes:

• To create, manage, and maintain your player account.
• To provide our casino services, process bets, games, tournaments, and bonuses.
• To process payments, deposits, and withdrawals via our payment providers.
• To perform identity verification, age verification, KYC and AML checks as required by law.
• To monitor gameplay for fraud, money laundering, bonus abuse, or suspicious activity.
• To provide customer support and respond to your queries and complaints.
• To enforce our Terms and Conditions, including investigating and preventing violations.
• To manage our loyalty/VIP programme and personalize offers.
• To send service communications (e.g., account updates, regulatory notices).
• To send marketing communications where permitted (see Section 8).
• To perform analytics, statistics, and business reporting to improve our Service.
• To ensure network and information security, prevent cyberattacks, and protect our rights and assets.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Operate the website (strictly necessary cookies).
• Remember your preferences and login (functional cookies).
• Analyse site usage and performance (analytics cookies).
• Deliver personalised content and promotions (marketing cookies).

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can control cookies in your browser settings or via our on-site cookie banner. For more details, please see our dedicated Cookies Policy.

6. How We Share Your Data

We may share your personal data with:

• Group companies: Other entities within our group that help operate the casino platform, payments, or support functions.
• Service providers and processors:
  • Payment processors and banks
  • KYC/AML and identity verification providers
  • Fraud and risk management providers
  • Marketing, CRM, and analytics vendors
  • IT hosting, security, and infrastructure providers
• Regulators and authorities: Gambling regulators, financial intelligence units, law enforcement, courts or governmental agencies where required by law or regulation.
• Professional advisors: Lawyers, auditors, accountants when necessary.

We require our service providers to use your data only in accordance with our instructions and to protect it appropriately. We do not sell your personal data to third parties.

7. Marketing Communications

With your consent (where required), we may use your contact details to send you marketing about:

• New games, tournaments, and promotions.
• Bonuses, VIP offers, and loyalty rewards.
• News and updates related to our Service.

You can withdraw your consent or opt out of marketing at any time by:

• Clicking the “unsubscribe” link in our emails.
• Changing your preferences in your account settings (if available).
• Contacting us at [INSERT EMAIL].

Even if you opt out of marketing, we may still send you essential service messages, such as account or security notifications.

8. International Data Transfers

Some of our service providers or group companies may be located outside of your country, including outside the European Economic Area (EEA) or UK.

Where this is the case and required by law, we will ensure that appropriate safeguards are in place, such as:

• Adequacy decisions by the European Commission or UK authorities.
• Standard contractual clauses or equivalent mechanisms.

You can contact us for more information about international transfers and applicable safeguards.

9. Data Retention

We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy, including:

• Duration of your account and a retention period after closure (for example, for regulatory, tax, and AML purposes).
• Retention periods required by gambling and AML laws (often several years after last transaction).
• Retention to establish, exercise, or defend legal claims.

When data is no longer required, we will delete or anonymise it securely.

10. Your Rights

Depending on your jurisdiction, you may have some or all of the following rights regarding your personal data:

• Right of access: To obtain confirmation and a copy of your personal data.
• Right to rectification: To correct inaccurate or incomplete data.
• Right to erasure: To request deletion of your data where certain conditions are met.
• Right to restriction: To request that we restrict processing in certain circumstances.
• Right to data portability: To receive your data in a structured, commonly used format where legally applicable.
• Right to object: To object to processing based on legitimate interests or to direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise your rights, please contact us at [INSERT CONTACT EMAIL]. We may need to verify your identity before responding. You also have the right to lodge a complaint with your local data protection authority.

11. Responsible Gambling and Self-Exclusion

We take responsible gambling seriously and may use your data to:

• Offer tools such as deposit limits, loss limits, session limits, and self-exclusion.
• Monitor your gameplay for signs of problematic gambling.
• Contact you if we detect potential harm or risky behaviour.

If you request self-exclusion or limits, we will process and retain the relevant data to enforce such measures in line with regulatory requirements.

12. Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. These measures may include:

• Encryption of data in transit and at rest where appropriate.
• Access controls and authentication.
• Regular security monitoring and testing.
• Staff training on data protection and confidentiality.

No method of transmission over the internet or electronic storage is completely secure, but we strive to use commercially acceptable means to protect your data.

13. Minors

Our Service is not intended for, and we do not knowingly accept or register, individuals under the legal gambling age in their jurisdiction.

If we discover that we hold personal data of a minor who has created an account by providing false information, we will take steps to close the account and delete or anonymise the data, subject to any legal obligations.

14. Third-Party Websites

Our website may contain links to third-party websites, apps, or services (for example, game providers, payment providers, or affiliate sites).

We are not responsible for the privacy practices or content of those third parties. You should read their privacy policies before providing them with any personal data.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in the law, our practices, or our services.

When we make material changes, we will notify you by:

• Updating the “Last updated” date at the top of this page.
• Providing an in-account or on-site notice, or emailing you where appropriate.

Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.